Technology Services - Service Desk

If you don't know whom to call, call us. We can probably help you and if we can't we'll help you find the person who can.

Joel Bosler-Kilmer, Field Service Coordinator

phone: 330-287-4357 | e-mail: jbosler-kilmer@wooster.edu

Can help with

Classroom Technology Training, Copiers and Printers, Microsoft Office, Microsoft Stream, Microsoft Teams, Mobile Devices, Moodle, Network Access, Office 365, Student Technology Assistant (STA) Program, Sympodium, WordPress (Voices, Spaces, Discover)

As Field Service Coordinator, Joel takes a lead role for new system installs for faculty and staff, manages a group of onsite Student Technology Assistants, and leads our effort to respond quickly to break/fix issues related to computers and printers. Joel can be reached by calling the Service Desk at 330-287-4357

John Shatzer, Technical Associate

phone: 330-287-4357 | e-mail: jshatzer@wooster.edu

Can help with

Borrow equipment (media equipment, etc.), Classroom Technology Training, Copiers and Printers, Microsoft Office, Moodle, Student Technology Assistant (STA) Program, WordPress (Voices, Spaces, Discover)

As Technical Associate John has responsibility for supporting College-standard computing equipment and software for the College community. This support includes maintenance, repair and recommendation of notebook and desktop computers, peripherals, public access computer labs, printing stations, and loaner equipment and access to software and licenses as necessary.